The policy is short: within 14 days of starting any new subscription you get a full refund on request, no questions. After that, contact us, we are reasonable.
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Check when your subscription started. Your plan page in the app shows it, and so does your first receipt.
Step 1: your plan page shows when the subscription began. -
Within 14 days of that date? Write to us through the contact page and say you’d like a refund. That sentence is enough.
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Include the email address you signed up with, so we can find the payment. Never send card numbers; we don’t need them and never want them.
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We refund in full, to the payment method you used. You’ll see it in a few working days, depending on your bank.
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Outside the 14 days? Write anyway and tell us what’s wrong. Your statutory rights are untouched, and beyond them we lean towards the customer.
