A stuck screen is almost never lost progress. Your work saves as you go, so the steps below are safe to try in order.
-
Refresh the page: the circular arrow near the address bar, or pull down on a phone. Refreshing does not lose your progress.
-
Check your connection. Open any other website; if that fails too, the problem is the connection, not the app. Reconnect and the app catches up by itself.
-
Try another browser or another device. Bridge Unlocked runs in any reasonably recent browser, with nothing to install, so signing in elsewhere takes a minute.
-
If an error screen appears, use its Report a problem action. It sends us the technical picture, shows you exactly what travels, and a person reads it.
Step 4: the error screen can send us a report directly. -
Still stuck? Contact us and say what device and browser you’re using and what you see. Problems like this go to the front of the queue.
