Nine times out of ten, “missing” progress is a right-record-wrong-account mix-up, and nothing is actually gone. Work down this list.
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Check which email you’re signed in with. Your account page shows it plainly.
Step 1: the account page shows the email you're signed in with. -
Two accounts happen more easily than you’d think: an address typed with a typo one day, or Google’s address when you joined with a different one. Sign out, then sign in with the email you used when the missing progress was made.
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Know how saving works, for peace of mind: progress saves to your account as you go and syncs to every device you sign in on. A device that was offline catches up the next time it connects; give it a moment on a fresh connection.
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Sharing a device with someone? The app is careful here: it asks before ever mixing two people’s records. If a record you expected isn’t showing, it may be saved under the other person’s account or your other email address.
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Still wrong? Contact us with every email address you might have used. Progress is never deleted for commercial reasons, so if it existed, we’ll find it together.
